Limited Lifetime Warranty  

Our products are built to last and we stand behind them. Dango Products offers a lifetime warranty against manufacturing defects: i.e. missing parts, torn leather, broken metal and ripped paracords.  Only original, unaltered and unmodified materials and workmanship are covered by this warranty. Accidents, wear & tear and excessive use are not warranted. For example: scratches, fading, basic longevity and behavior of materials, lost parts, ripped leather, chipped metal, chipped coating, etc. At our discretion, we will require that the item be sent back for us to review to justify warranty coverage.        

 

Return Policy  

Dango Products will accept returns or exchanges within 30 days of purchase. Basic proof of purchase must be presented upon return. Original receipts, packing slips, email addresses and products are required to complete returns. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise.

 

Terms, Conditions & Privacy 

By using this website and its services you agree to be bound by these "Terms and Conditions." If you do not agree, please cease using this site and its services. By placing an order with dangoproducts.com you attest you have the authority to use the payment method submitted. By placing an order with dangoproducts.com, you acknowledge you have read and agree to these terms and the shipping and return policies.

Squarespace/Stripe: This site is subject to the terms of both Squarespace and Stripe. This site is built using Squarespace, and uses Squarespace's commerce function to take and process orders. Squarespace's terms and conditions, including its privacy policy, can be found here. This site's payment processing system is run using Stripe. Stripe's terms and conditions, including its privacy policy, can be found here. Squarespace and Stripe may have access to your information as they support this site in its authorized use of your information.

The terms and conditions of this site may change at any time, and changes will take effect immediately. Please review these terms and conditions frequently. Use of this site is at your own risk, and Dango Products is not liable for any damage, loss, or injury arising from use of this site.

Conflict Resolution: We will make every effort to ship goods that will meet your expectations, but in the event you are dissatisfied with your purchase please contact us as quickly as possible. We will do everything reasonably possible to remedy the situation, within the scope of our return policy. If you are dissatisfied with any part of your experience with the site, please email support@dangoproducts.com.

Intellectual Property: All content, images, designs, and text are the intellectual property of Dango Products, and may not be used without express permission. All rights are reserved.

 

Privacy

Use of Information/Privacy: Any information gathered from you during your use of this website will be kept confidential and used only in the course of fulfilling orders placed by you, in providing authorized communications, or as required by law. Credit card information will not be stored after your order is complete. By providing contact and payment information in the course of placing an order, you consent to allow this information to be used to process and fulfill that order. By providing your contact information in the course of signing up for communications, you consent to allow that contact information to be used for that purpose.

Contact information and payment information will never be sold. Contact information and payment information will never be shared with a third party, except as required by Squarespace/Stripe to fulfill authorized purchases, or as required by law.

Contact information and information about items purchased (NOT payment information) may be saved to facilitate future purchases, and be used to analyze and improve our business practices. Contact information may also be gathered from you for the purpose of providing announcements, news, or other communications about Dango Products. Your information will only be used in this manner if you have given specific permission to receive these communications. You may opt out of these communications at any time by emailing support@dangoproducts.com.