Dango Products will accept returns or exchanges within 30 days of purchase. Basic proof of purchase must be presented upon return. Original receipts, packing slips, email addresses and products are required to complete returns. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise.