Check most frequently asked questions here, if you still need help then please contact us at: firstname.lastname@example.org
Yes we do! We are strong supporters of the military first responders. We have proudly partnered with GovX to provide military discounts. During your cart check out at the bottom you can see the GovX where you can enter in your information and get a discount.
Visit GovX for more information:
Dango Products will accept returns within 30 days of purchase. Basic proof of purchase must be presented upon return. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise.
Refunds are processed within one week of Dango Products recieving the return.
Returns are always subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule — further details are below.
In general, refunds are applied starting with your final payment and working backwards to earlier payments.
If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
The same principles apply if you’ve returned a portion of an order and received a partial refund.
There are many factors that can delay your shipment. Sometimes there are delays in transit within USPS or FedEX that are out of our control. However, if you reach out to us at email@example.com, we will look into why your order is delayed. In some cases, because of high demand, our products may temporarily go out of stock.
Once your order is shipped, you will recieve an email with tracking details to the email address provided for order placement. If you have not received tracking information, please check your spam folder or you can email us at firstname.lastname@example.org
Yes! Dango Products will always sell replacement parts for your wallet. We have an accessories page on our website where you can select which wallet model you're looking for. Please visit the page here: https://www.dangoproducts.com/collections/all-accessories
G10 can discolor over time, leaving a light grey or white residue depending on the environment. This can easily be fixed by applying mineral oil and letting it dry. Wipe off any excess solution.
Yes, all of our leather goods, including the DTEX material will break in over time. Please continue to use them by inserting a reasonable amount of cards to allow some time for the pockets to break in.
Does your Dango Rail System feel loose? Not to worry! We have designed the Rail System to be adjustable. Using a coin (Dime), small flathead screw driver or your fingernail, insert into the gap where the prongs are and gently pull them inwards. Test with your cards and adjust accordingly to your designed tightness.